Beginning July 27th, 2008, Gateway Computers will be shifting to a 100% indirect sales model. We'll be offering the same great technology and services with a renewed focus on delivering cutting-edge products through various retail stores across the country, online and off.
Why are we changing?
By offering our acclaimed Notebook, Desktop and Display lines exclusively through retail partner stores and Web sites, we're able to more effectively develop and deliver the products you want in an efficient, customer-focused way. Our aim is to provide you with a better experience as a shopper by strengthening our retail presence and building increased value into our products while still making the leaps and bounds in personal and productivity computing you've come to expect over the last 23 years.
Although you won't be able to purchase from us directly, Gateway.com is still your number one resource for information on the latest Gateway products, purchase methods and locations, along with support for previous purchases.
For more information, you can read the latest press release below, or you can find answers to any questions you may have in the Gateway transition FAQ below.
Read the official Press Release
Recent Customers
Recently made a purchase? Not to worry. All current orders are being completed and processed. You can still visit your account, check order status, or access a quote.
Questions?
What if I have a current order that I haven't received yet?
This transition will in no way effect or delay the processing, shipment or arrival of orders that have already been made.
How can I check the status of my order?
To see whether your order has been processed or shipped, go to check order status.
Is Gateway honoring any previously saved quotes?
Absolutely, all quotes will be honored for a period of 30 days after they were created.
Where can I purchase Gateway products?
Shop our online catalog to learn more about our current product lines, as well as find a store near you-or online-that carries the product you're looking for.
Will my past or current purchase still be supported? Where do I go for support?
Gateway's commitment to its customers and products will continue without a hitch, our acclaimed product support and services will still be handled through Gateway's support team and Gateway.com. Simply visit the Support section of our site or call 800-846-2301.
What if I have a Gateway Gift Card?
Gateway gift cards can still be redeemed for their full value. Call 800-369-1409 for more information on use and redemption.
Are you still supporting products purchased with extended warranties?
Yes, this transition will not affect the coverage or level of support for previous purchases with extended warranties.
Who can I call for customer service issues with pending orders?
During our transition, please call 800-846-2301 for all customer support issues with past or existing orders.
Where can I purchase a product model I saw that was previously available from Gateway direct only?
Although we're sure that you'll find a product in-store or online through our vendor partners with the same features and value of the direct models you're familiar with, we'll be offering our current direct line through a customized Tigerdirect.com web store for a limited time.
Can I call to place an order for Gateway products?
Although Gateway will no longer offer phone sales itself, we will offer a number of options for phone-based sales through our various vendors, and will help to ensure that your phone purchase is as smooth, informative and pleasant as it has been in the past.
Do you still offer chat for new purchases?
Gateway online sales chat will no longer be available as of July 27th, 2008.
What if I don't live near any of your retail partner locations?
You'll still have the opportunity to shop, purchase and have your order shipped over the Web from one of our various online sales partners including Newegg.com, Tigerdirect.com, BestBuy.com and others.
I have minutes/incidents left on my Answers by GatewaySM card, are there any changes to this service?
No, all Answers by GatewaySM services will go uninterrupted during this transition.
